Refund policy


This page is for our returns and refunds policy. By proceeding with your order or return, you are agreeing to the terms and information shown below. 

If you are making a return, please scroll down to see the 'Returns Terms Summary, and the 'Submit a Return Request' sections. 

Returns Terms Summary:

  • We have a 30-day return policy, which means that you have 30 days after delivery of your parcel to request a return.
  • We do not offer exchanges. The fastest way to ensure that you get what you want is to return the item(s) you have for a refund, and then to make a separate purchase for the new item(s).
  • To be eligible for a return and refund, your item must be in the exact same condition that you received it in: which is new and saleable. It must be unworn, unwashed, unmarked, and unused, with all tags attached, and placed into the original product packaging. Clothing must be neatly folded and not wrinkled. Please make sure that hats are packed in a way that they won't be crushed; and flash lights & binoculars are in their original boxes/packaging and packed in such a way that the box cannot be damaged as the box and contents must be in perfect condition.  
  • Please scroll down to 'Full Returns Terms' to read more about what new and saleable means as this is what governs whether or not we accept a return from you. You’ll also need the receipt or proof of purchase. 
  • The cost for shipping returns back to us is not built into our pricing and so please cover the return shipping cost. We recommend using a tracked service, and then tracking the return all the way back to us - as we are only able to process returns when we receive them and if they fall within our returns terms below. 
  • Please ensure that you include your full name and your order number in the return, or we will not be able to process your return. 
  • Only items bought from Safari Store USA (safaristore.com) are accepted for returns. Returns from The Safari Store UK (thesafaristore.com) are not accepted.
  • To read our full returns terms, please scroll down this page. 
  • **Do not use UPS for returns as they have incorrectly labelled our address as 'Receiver has moved'. We are trying to sort this out with UPS, but this seems to be down to the incorrect action of one UPS delivery driver getting it wrong.**

Submit a Return Request:

For self-serve return requests please follow the following steps:

  • Please log into your Customer Account by going to: https://account.safaristore.com.
  • Once logged in, look for the 'Return Request' button for your order. If you do not see the 'Return Request' button then your order is outside of the allowed return period shown above.
  • Select the items you wish to return, the reason (or write in a reason*), and then submit the return request. *If there are any other reasons for your return, please use the 'customer note' to let us know of any other issues with the item(s) you are returning to us - as it will help us to know more about your reason for returning the item(s). Thank you. 
  • Please allow 24 hours (over business days) for us to review your return request.  
  • If your return is accepted, we will send you instructions by email on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • The cost for shipping returns back to us is not built into our pricing and so please cover the return shipping cost. We recommend using a tracked service, and then tracking the return all the way back to us - as we are only able to process returns when we receive them and if they fall within our returns terms below. 
  • *Please include the piece of paper which you received with your order in your return parcel. This piece of paper has the 'Batch ID' barcode and your order reference number at the top right corner. Please also write your full name and your order number on this piece of paper. If you do not have this piece of paper, please include your full name and order number on a piece of paper and place it inside the return parcel or we will not know who has sent the return to us and we will not be able to refund you.
  • You may always contact us for any return question at contact@safaristore.com. 


Full Returns Terms:

  • Returns period: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Exchanges: We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
  • New and Saleable: The litmus test for whether or not we will refund you for a returned item is whether or not it is returned in a condition fit to send out to another client. If we are not able to simply refold, repackage, and restock your return, then we will not be able to issue a refund and we will contact you to arrange to send the items back to you, or - at our discretion - offer a store credit on a goodwill basis. No monetary refund will be made for the item(s) in this case. To be eligible for a return, your item must be in the exact same condition that you received it which is new and saleable. It must be unworn, unwashed, unmarked, and unused, with all tags attached, and placed into the original product packaging. Clothing must be neatly folded and not wrinkled.   You’ll also need the receipt or proof of purchase.  We cannot refund used or customer-damaged goods. We cannot accept items for a refund if they have been damaged in the wash. Clothing items need to be neatly folded and returned in the condition in which they were sent to you. Please make sure that hats are packed in a way that they won't be crushed; and flash lights & binoculars are in their original boxes/packaging and packed in such a way that the box cannot be damaged as the box and contents must be in perfect condition.  
  • Examples of returns which we will reject: Returned items which are not deemed to be new and saleable include, but are not limited to: creasing or wrinkling of items; items not neatly folded; animal or pet hair on items; items not returned in the original product packaging; items returned without original swing tickets and without the original labels attached; items which have marks, stains, dents, scratches, or dirt on them; items returned in a manner where they were damaged by inadequate return packaging, or while in transit back to us (please do not use the product packaging as the parcel in which you are returning the item - for example, the paper bags our products are packaged in are not suitable for shipping always pack in a suitable box or mailing bag); items - such as hats and other breakable, crushable items - not returned in suitable packaging, such as a box in the case of hats, which fits the hat inside without damaging it; items which have been worn, ironed, or washed; items which have a scent, for example from pets, washing powder, perfumes & scents, or body odor. Where products such as flash lights or binoculars are returned, all aspects of the returned items - to include the product itself, the product box and product packaging it was packed in - must be in a perfect new and unused condition so that we are able to sell it. We are not able to refund you if we are not able to sell the product for any reason as given above.
  • Sale items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.
  • Returns shipping cost: We do not build the price for returns shipping into our products prices as we do not think that it is very honest and so you will need to cover return shipping costs. We are only able to refund items which are returned to us, so we do recommend that you opt for a tracked shipping service. The option for the parcel to have to be signed for on delivery may also be a good idea. 
  • Shipping not refundable: The amount you pay for shipping when you place your order is not refundable. 
  • Refunds Processing Period: Once we’ve received and inspected your return (usually within 10 business days from receiving your return parcel, but this may vary depending on how busy we are with new orders) - if approved and your return items are within our returns terms - you’ll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If the tracking for your return parcel shows more than 15 business days have passed since we’ve received your return, please contact us at contact@safaristore.com.
  • Important: Refunds less costs / Store Credits: If your return does not fall within our returns terms, for example if it is received too late or if we reject the return based on it not meeting our new and saleable criteria, then as a goodwill gesture - and at our discretion - we may offer a store credit or refund less our costs to correct the item(s) returned rather than refuse the refund outright. Store Credits may be used at checkout to pay for a new order (you will need to be logged in), and need to be used in full and not in part. Refunds will be less the following charges if not deemed 'new and saleable' and if not in accordance with our returns policy: 
    -If item(s) are returned new and saleable (see above), but are not in the original packing with the original hangtags or barcode attached, then we refund less $10 per item to cover our costs. 
    -If item(s) are not new and saleable, but we are able to pay an outside company to steam, press, repack items so that the items are new and saleable (for example if not returned folded and if too wrinkled): $15 per item charge. 
    -If item(s) are returned outside of our returns period as shown above, then we refund less a 15% restocking fee. 
    -If item(s) are not new and saleable, and also outside our returns period - then we will would refund less $15 per item, and less 15% restocking fee - which is worked out as 15% of the total value of each item returned not new and saleable. 
    We urge you though to please return items as shown in the points above in a new and saleable condition and in accordance with our return terms as we always prefer to refund in full, but we also have to be able to re-sell returned items. You would not want to receive a new item you bought from us in a condition which is not 100% new and saleable which is why we apply these rules. NOTE - we will not refund for any items returned which we cannot easily return to stock. Again the refund less costs or store credit are at our discretion. This also does not apply to binoculars nor flashlights where the box is broken or other similar issue with the return.
  • SafariStore.com, Safari Store, Inc, Safari Store USA - Returns only: We do not accept any return of items which were not bought from us in the USA, located online at safaristore.com. Returns from The Safari Store Ltd - which is a completely separate business based in the United Kingdom (UK), located online at thesafaristore.com - are not accepted. Please do not try to return items to the incorrect store as you will not be refunded for them.
  • Damages and issues when you receive your order from us: Please inspect your order upon receipt of your order and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. We allow 48 hours from the receipt of your order to report any damages or shortages.
  • Parcels returned to us not-delivered: Please keep track of your parcel as it makes its way to you. Where parcels are returned to us as USPS / Courier was not able to deliver to you and the parcel is returned to us by USPS - also called 'Returned to Sender' - we will refund you for your order, less the shipping you originally paid, any return shipping cost we incur, and 15% of your order total to cover our costs for restocking and managing the return.